We often see ethernet cables confused with telephone cables. Ethernet has a larger head, with 8 pins (rather than 6). Make sure to bring an ethernet cable.
Plug your ethernet cable into your computer, then into the data jack in the wall.
In some residence halls, the data jacks are directly beside the desks. In others, they're farther away, so you may have to hunt for Jack.
You should see two, similar looking ports on the jack. Please use the slightly larger, labeled D.
The smaller, labeled V, is for a phone cable.
For issues such as...
No connection while connected.
Data jack is pushed into the wall.
Data jack is physically broken.
...contact us with your data jack number, residence hall, and contact information.