Phones

On campus, we use Cisco IP Phones.

Place Calls

What to dial for...

  • On Campus Calls
    • Last 4 digits of phone number
  • Off Campus Calls
    • 9 + 1 + Area Code + number
  • International Calls
    • 9 + 011 + Country Code + number
  • Toll Free Calls
    • 9 + 1-800-number

Accidental 911 call

  • Don't hang up.
    • Wait for a representative.
      • Explain that the call was a misdial & there is no emergency.
  • Campus safety will call the phone that dialed 911.
    • Explain that the call was a misdial & there is no emergency.

Call 911 from space.

Voicemail

Access Voicemail

Office Phone

  • Press the Messages button on your phone.
  • Enter your password for your voicemail, then press the # key.
    • If this is your first time logging in, your default PIN is 12345.

Other Campus Phones

  • Dial extension 6800, and press the * key.
  • Enter your extension followed by the # key.
  • Enter your PIN followed by the # key.

Off Campus

  • Dial 717-815-6800.
  • Press the * key.
  • Enter your extension followed by the # key.
  • Enter your PIN, followed by the # key.

Update Greeting

After logging into your voicemail, follow these steps to update your greeting message.

  • Press 4 for setup options.
  • Press 1 for Greetings and Transfer.
  • Press 1 for Change your Greeting.
  • When prompted, press 1 to record the greeting.
  • Press # when you are finished recording your message.
  • Press * to save your greeting.
    • To rerecord, press 1.

Navigate Voicemail

While listening to a message, press...

  • 1 to restart.
  • 2 to save.
  • 3 to delete.
  • 4 to slow playback.
  • 6 to quicken playback.
  • 7 to rewind.
  • 8 to pause.
  • 9 to skip forward.
  • # to skip to message settings.

After Listening to a message, press...

  • 1 to replay.
  • 2 to save.
  • 3 to delete.
  • 4 to reply with voicemail.
  • 6 to forward voicemail to another extension.
  • 7 to save as new.
  • 8 to rewind.
  • 9 to play properties.
    • Such as caller's number & details.
  • # to save as is.

Lock Out or Forgotten PIN

  • Your voicemail will unlock after 45 minutes.
  • If you forget your PIN, or need your voicemail unlocked immediately, contact us.

Full Voicemail Box

Deleted messages are stored in your voicemail for 30 days & still take up voicemail storage.

If you receive a message saying Voicemail Box is full or Voicemail Box is almost full, clear your deleted messages.

  • Access your voicemail.
  • Press
    • 3 to review old messages.
    • 2 for deleted messages.
      • 1 to review deleted messages.
      • 2 to erase messages.

Transfer Calls

  • Press Transfer.
  • If you're transferring to another campus phone,
    • Enter the extension.
  • If you're transferring to a cell or personal phone,
    • Enter the number as described in the Place Calls section, above.
  • When you're ready to complete the transfer, press Transfer again.

Forward Calls

Set a phone to send all incoming calls to any other phone number.

Model 8851

  • Press Forward All.
  • Enter the phone number you'd like to forward to.
    • For cell phones, enter 91 then the 10 digit phone number
  • To turn off, press Forward Off.

Models 7945, 7960, & 7965

  • Press CFwdALL.
  • Enter the phone number you'd like to forward to.
    • For cell phones, enter 91 then the 10 digit phone number
  • To turn off, press CFwdALL again.

Prefixes

Your full phone number is the area code (717), your appropriate prefix, then your extension.

E.g. If your extension is 1559, your full phone number is 717-815-1559

This list shows your prefix, based on your extension.

Extensions, Prefix

1200-1599, 815

1600-1699, 849

1700-2099, 815

2200-2299, 815

3000-3299, 815

3300-3999, 600

5900-5999, 849

6000-6399, 814

6400-6899, 815

8000-8099, 849

8200-8499, 849

8800-8899, 849

Lower Your Voice Alert

Model 8851

  • Press the Applications gear button.
  • Navigate to Settings > Lower your voice alert.
  • Press Off or On to toggle the setting.
  • Press Ok on the pop-up window.