Phones

On campus, we use Cisco IP Phones and the Jabber softphone software.

Learn more with Cisco's quick start guides.

Soft keys

Through the instructions below, we'll often refer to a "soft key". Soft key labels are at the bottom of your phone's screen, each with a corresponding button below. They change while you use the phone.

Note: If you don't see a soft key that we mention, press the last one (labeled more, •••, ••, or) to reveal more. You may need to do this multiple times.

Calls

Place calls

Here's what to dial in each call.

To a YCP campus IP phone number

  • Last 4 digits of the phone number (called their "extension")

    • XXX

To a cell or non-YCP number

  • 9 + 1 + area code + number

    • 9-1-(XXX)-XXXX

To an international number

To a toll free number

  • 9 + 1-800-number

If you accidentally call 911

  • Don't hang up.

    • Wait for a representative.

      • Explain that the call was a misdial and there is no emergency.

  • Campus safety will call the phone that dialed 911.

    • Explain that the call was a misdial and there is no emergency.

Learn how to call 911 from space.


Transfer calls

  • Press the Transfer soft key.

  • If you're transferring to another campus phone,

    • Enter the extension.

  • If you're transferring to a cell or personal phone,

    • Enter the number as described in the Place calls section, above.

  • When you're ready to complete the transfer, press the Transfer soft key again.

Forward calls

Set a phone to send all incoming calls to another phone number.

Model 8851

  • Press the Forward All soft key.

  • Enter the phone number you'd like to forward to.

    • For cell and non-YCP phones, enter 9, 1, then the 10 digit phone number.

  • To turn off, press the Forward Off soft key.

Models 7945, 7960, & 7965

  • Press the CFwdALL soft key.

  • Enter the phone number you'd like to forward to.

    • For cell and non-YCP phones, enter 9, 1, then the 10 digit phone number.

  • To turn off, press the CFwdALL soft key again.


Conference calls

Start a conference call

Model 8851

  • From an active call, press the Conference soft key.

  • Dial the next phone number.

  • Press the Conference soft key again.

  • Repeat as needed.

Note: The conference will end after everyone hangs up.

Add a held call

If you're on an active call, and you have someone else on hold, you can add them to the conference call.

  • From your active call, press the Conference soft key.

  • Press the Active calls soft key, select the held call.

  • Press the Conference soft key again.

View participants

  • During your conference call, press the Show Details soft key.

Remove a participant

  • Scroll to a participant.

  • Press the Remove soft key.

Models 7945, 7960, & 7965

  • From an active call, press the Confrn soft key.

  • Dial the next phone number.

  • Press the Confrn soft key again.

  • Repeat as needed.

Note: The conference will end after everyone hangs up

Add a held call

If you're on an active call, and you have someone else on hold, you can add them to the conference call.

  • From your active call, press the Join soft key.

  • Use the arrows to select the held call.

  • Press the Join soft key again.

View participants

  • During your conference call, press the ConfList soft key.

Remove a participant

  • Use the arrows to select a participant.

  • Press the Remove soft key.


More conference options

Request a conference phone

We have specially designed conference speaker phones, which we will set up in meeting rooms upon request. Please contact us with the date, time, and location at least 48 hours before your event.

Zoom

Often, Zoom works better for more easily shared and joined remote conferences. You are welcome to join with only audio, if you prefer not to share video, or call into the zoom meeting from your phone, in much the same way as any other conference call.

Learn more about Zoom.

MeetMe

This alternative conference method will allow additional members to call in via a MeetMe number.

Tip: We strongly recommend using Zoom instead.

Start a MeetMe call

MeetMe conference calls cannot be started from off campus.

  • While dialing the number, press the MeetMe soft key.

  • Enter your four digit MeetMe ID.

Join a MeetMe call

From on campus

  • Dial the 4 digit MeetMe number.

From off campus

  • Dial 717-815-(followed by the 4 digit MeetMe number).

Voicemail (VM)

Access voicemail

From your office phone

From another YCP IP phone

  • Dial extension 6800, then the * key.

  • Dial your extension, then the # key.

  • Enter your PIN, then the # key.

From any other phone

  • Call 717-815-6800.

  • Once the message begins, press the * key.

  • Dial your extension, then the # key.

  • Enter your PIN, then the # key.


PIN

Your PIN is 12345, until you change it. If you forget your PIN, contact us for a new one. If you try signing in too many times, your voicemail may lock for 45 minutes; contact us to unlock it faster.

Change PIN

  • Follow the Access voicemail section, above.

  • Press 4 (setup options) > 3 (preferences) > 1 (change your PIN).

  • Follow the prompts to change your PIN.

Update greeting

  • Follow the Access voicemail section, above.

  • Press 4 (setup options) > 1 (greetings & transfer) > 1 (change your greeting).

  • When prompted, press 1 to record your greeting.

  • Record your greeting.

  • Press # when you are finished recording, then * to save your greeting.

    • Note: If you're not satisfied with it, press 1 to re-record.

Navigate voicemail

Play, rewind, speed, slow, skip, save, delete, etc.

  • Follow the Access voicemail section, above.

While listening to a message

Press

  • 1 to restart.

  • 2 to save.

  • 3 to delete.

  • 4 to slow playback.

  • 6 to quicken playback.

  • 7 to rewind.

  • 8 to pause.

  • 9 to skip forward.

  • # to skip to message settings.

After listening to a message

Press

  • 1 to replay.

  • 2 to save.

  • 3 to delete.

  • 4 to reply with voicemail.

  • 6 to forward voicemail to another extension.

  • 7 to save as new.

  • 8 to rewind.

  • 9 to play properties.

    • Such as caller's number and details.

  • # to save as is.


Full voicemail box

After you delete new messages, they'll still take up mailbox storage space for 30 days. If they fill up faster than a month, then new messages won't be accepted.

Follow the Navigate voicemail section, above, to delete messages. Then, review and erase your deleted messages.

Review & erase deleted messages

  • Follow the Access voicemail section, above.

  • Press

    • 3 to review old messages.

    • 2 for deleted messages.

      • 1 to review deleted messages.

      • 2 to erase all deleted messages.


Voicemail to email

Recordings of all your incoming voicemails can also be sent to your YCP email address. This makes it easier to know when you have a message, and to access it (especially from off campus).

To request this feature, contact us and provide your

  • Extension

  • Email address

Notes

  • Voicemails can only be forwarded to one email.

  • If the extension is for a main department line, consider forwarding to an email alias or delegate.

  • Voicemails will still appear in the voicemail box for any IP phones with that extension.

Prefixes

Your full phone number is the area code (717), then your prefix, then your extension.

Example: If your extension is 1559, then your prefix is 815, and your full phone number is 717-815-1559.

Based on your extension, this list reveals your prefix.

Extensions & prefixes list

  • Extensions 1200-1599 have the prefix 815

  • Extensions 1600-1699 have the prefix 849

  • Extensions 1700-2099 have the prefix 815

  • Extensions 2200-2299 have the prefix 815

  • Extensions 3000-3299 have the prefix 815

  • Extensions 3300-3999 have the prefix 600

  • Extensions 5900-5999 have the prefix 849

  • Extensions 6000-6399 have the prefix 814

  • Extensions 6400-6899 have the prefix 815

  • Extensions 8000-8099 have the prefix 849

  • Extensions 8200-8499 have the prefix 849

  • Extensions 8800-8899 have the prefix 849

Lower Your Voice Alert

Your phone may tell you to "lower your voice". It's not polite about it, and surprises some phone users.

Note: The person you're speaking with does not hear it.

Turn the alert on or off

Model 8851

  • Press the Applications (gear) button.

  • Navigate to Settings > Lower your voice alert.

  • Press Off or On to toggle the setting.

  • Press Ok on the pop-up window.

Mobility

With Mobility enabled, incoming calls to your campus extension will also ring to your cell phone.

When you call other campus phones from your cell, your campus extension will appear on their caller ID.

  • Note: Off-campus recipients will see your cell number.

Mobility is available, upon request, to YCP employees who have both a YCP issued cell phone and dedicated extension.

Enable or disable mobility

You can only enable or disable Mobility from your Cisco IP phone. If you don't have access to it, please contact us to do it for you.

  • Press the Mobility soft key.

  • Select

    • Enable MobileConnect to turn it on.

    • Disable MobileConnect to turn it off.

Caution: If Mobility is enabled while your cell is dead, turned off, or has no signal, then your Cisco IP phone will not ring properly and you may miss calls. They will be sent to your cell's voicemail box.

Mobility voicemail

Regardless of whether an incoming call is ringing to your Cisco IP phone or to your cell, if you don't answer, your Cisco IP phone will receive the voicemail.

If you decline an incoming call, the voicemail will be received by whichever phone you use to decline it.

So, if your cell is receiving a Mobility call

  • Decline it from your cell to send the caller to your cell voicemail box.

  • Or let it continue ringing to send the caller to your Cisco IP phone voicemail box.

Note: If Mobility is enabled while your cell is dead, turned off, or has no signal, then incoming calls will be sent directly to your cell voicemail box.

Both of my phones are ringing at once

When Mobility is enabled, both your cell and Cisco IP phone will ring at the same time. If you're near both phones, this can be annoying.

  • Decline or answer the call, from either phone, to stop the ringing.

    • Note: See the above Mobility voicemail section above, to learn how declining calls affects voicemail.

  • Or Disable MobileConnect, while near both phones, then Enable MobileConnect again before leaving.