Phones

On campus, we use Cisco IP Phones.

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Calls

Place Calls

What to dial for...

  • On Campus Calls

    • Last 4 digits of phone number

  • Off Campus Calls

    • 9 + 1 + Area Code + number

  • International Calls

    • 9 + 011 + Country Code + number

  • Toll Free Calls

    • 9 + 1-800-number

Accidental 911 call

  • Don't hang up.

    • Wait for a representative.

      • Explain that the call was a misdial & there is no emergency.

  • Campus safety will call the phone that dialed 911.

    • Explain that the call was a misdial & there is no emergency.

Call 911 from space.

Transfer Calls

  • Press Transfer.

  • If you're transferring to another campus phone,

    • Enter the extension.

  • If you're transferring to a cell or personal phone,

    • Enter the number as described in the Place Calls section, above.

  • When you're ready to complete the transfer, press Transfer again.

Forward Calls

Set a phone to send all incoming calls to any other phone number.

Model 8851

  • Press Forward All.

  • Enter the phone number you'd like to forward to.

    • For cell phones, enter 91 then the 10 digit phone number

  • To turn off, press Forward Off.

Models 7945, 7960, & 7965

  • Press CFwdALL.

  • Enter the phone number you'd like to forward to.

    • For cell phones, enter 91 then the 10 digit phone number

  • To turn off, press CFwdALL again.

Voicemail (VM)

Access Voicemail

Office Phone

  • Press the Messages button on your phone.

  • Enter your password for your voicemail, then press the # key.

    • If this is your first time logging in, your default PIN is 12345.

Other Campus Phones

  • Dial extension 6800, and press the * key.

  • Enter your extension followed by the # key.

  • Enter your PIN followed by the # key.

Off Campus

  • Dial 717-815-6800.

  • Press the * key.

  • Enter your extension followed by the # key.

  • Enter your PIN, followed by the # key.

Update Greeting

After logging into your voicemail, follow these steps to update your greeting message.

  • Press 4 for setup options.

  • Press 1 for Greetings and Transfer.

  • Press 1 for Change your Greeting.

  • When prompted, press 1 to record the greeting.

  • Press # when you are finished recording your message.

  • Press * to save your greeting.

    • To rerecord, press 1.

Navigate Voicemail

While listening to a message, press...

  • 1 to restart.

  • 2 to save.

  • 3 to delete.

  • 4 to slow playback.

  • 6 to quicken playback.

  • 7 to rewind.

  • 8 to pause.

  • 9 to skip forward.

  • # to skip to message settings.

After Listening to a message, press...

  • 1 to replay.

  • 2 to save.

  • 3 to delete.

  • 4 to reply with voicemail.

  • 6 to forward voicemail to another extension.

  • 7 to save as new.

  • 8 to rewind.

  • 9 to play properties.

    • Such as caller's number & details.

  • # to save as is.

Lock Out or Forgotten PIN

  • Your voicemail will unlock after 45 minutes.

  • If you forget your PIN, or need your voicemail unlocked immediately, contact us.

Full Voicemail Box

Deleted messages are stored in your voicemail for 30 days & still take up voicemail storage.

If you receive a message saying Voicemail Box is full or Voicemail Box is almost full, clear your deleted messages.

  • Access your voicemail.

  • Press

    • 3 to review old messages.

    • 2 for deleted messages.

      • 1 to review deleted messages.

      • 2 to erase messages.

Prefixes

Your full phone number is the area code (717), your appropriate prefix, then your extension.

  • E.g. If your extension is 1559, your full phone number is 717-815-1559

Extensions, Prefix List

This list shows your prefix, based on your extension.

  • 1200-1599, 815

  • 1600-1699, 849

  • 1700-2099, 815

  • 2200-2299, 815

  • 3000-3299, 815

  • 3300-3999, 600

  • 5900-5999, 849

  • 6000-6399, 814

  • 6400-6899, 815

  • 8000-8099, 849

  • 8200-8499, 849

  • 8800-8899, 849

Lower Your Voice Alert

This is when your phone tells you to lower your voice. It's not polite about it, & surprises some phone users. The person your speaking with does not hear it.

Model 8851

  • Press the Applications gear button.

  • Navigate to Settings > Lower your voice alert.

  • Press Off or On to toggle the setting.

  • Press Ok on the pop-up window.