Phones
On campus, we use Cisco IP Phones.
Jump to a section
Calls
Place Calls
What to dial for...
On Campus Calls
Last 4 digits of phone number
Off Campus Calls
9 + 1 + Area Code + number
International Calls
9 + 011 + Country Code + number
Toll Free Calls
9 + 1-800-number
Accidental 911 call
Don't hang up.
Wait for a representative.
Explain that the call was a misdial & there is no emergency.
Campus safety will call the phone that dialed 911.
Explain that the call was a misdial & there is no emergency.
Transfer Calls
Press Transfer.
If you're transferring to another campus phone,
Enter the extension.
If you're transferring to a cell or personal phone,
Enter the number as described in the Place Calls section, above.
When you're ready to complete the transfer, press Transfer again.
Forward Calls
Set a phone to send all incoming calls to any other phone number.
Model 8851
Press Forward All.
Enter the phone number you'd like to forward to.
For cell phones, enter 91 then the 10 digit phone number
To turn off, press Forward Off.
Models 7945, 7960, & 7965
Press CFwdALL.
Enter the phone number you'd like to forward to.
For cell phones, enter 91 then the 10 digit phone number
To turn off, press CFwdALL again.
Voicemail (VM)
Access Voicemail
Office Phone
Press the Messages button on your phone.
Enter your password for your voicemail, then press the # key.
If this is your first time logging in, your default PIN is 12345.
Other Campus Phones
Dial extension 6800, and press the * key.
Enter your extension followed by the # key.
Enter your PIN followed by the # key.
Off Campus
Dial 717-815-6800.
Press the * key.
Enter your extension followed by the # key.
Enter your PIN, followed by the # key.
Update Greeting
After logging into your voicemail, follow these steps to update your greeting message.
Press 4 for setup options.
Press 1 for Greetings and Transfer.
Press 1 for Change your Greeting.
When prompted, press 1 to record the greeting.
Press # when you are finished recording your message.
Press * to save your greeting.
To rerecord, press 1.
Navigate Voicemail
While listening to a message, press...
1 to restart.
2 to save.
3 to delete.
4 to slow playback.
6 to quicken playback.
7 to rewind.
8 to pause.
9 to skip forward.
# to skip to message settings.
After Listening to a message, press...
1 to replay.
2 to save.
3 to delete.
4 to reply with voicemail.
6 to forward voicemail to another extension.
7 to save as new.
8 to rewind.
9 to play properties.
Such as caller's number & details.
# to save as is.
Lock Out or Forgotten PIN
Your voicemail will unlock after 45 minutes.
If you forget your PIN, or need your voicemail unlocked immediately, contact us.
Full Voicemail Box
Deleted messages are stored in your voicemail for 30 days & still take up voicemail storage.
If you receive a message saying Voicemail Box is full or Voicemail Box is almost full, clear your deleted messages.
Access your voicemail.
Press
3 to review old messages.
2 for deleted messages.
1 to review deleted messages.
2 to erase messages.
Prefixes
Your full phone number is the area code (717), your appropriate prefix, then your extension.
E.g. If your extension is 1559, your full phone number is 717-815-1559
Extensions, Prefix List
This list shows your prefix, based on your extension.
1200-1599, 815
1600-1699, 849
1700-2099, 815
2200-2299, 815
3000-3299, 815
3300-3999, 600
5900-5999, 849
6000-6399, 814
6400-6899, 815
8000-8099, 849
8200-8499, 849
8800-8899, 849
Lower Your Voice Alert
This is when your phone tells you to lower your voice. It's not polite about it, & surprises some phone users. The person your speaking with does not hear it.
Model 8851
Press the Applications gear button.
Navigate to Settings > Lower your voice alert.
Press Off or On to toggle the setting.
Press Ok on the pop-up window.