SSN Faculty FAQ

Essential SSN Tasks for Supporting Student Success and Learning

SSN Tips, Tricks, and Nuances

Your Account

Institutional Profile

      • Login Page – choose the section of SSN you want to see immediately upon logging in to the system
      • Title – leave this field blank unless your role/title doesn’t change regardless of the students with whom you interact
      • General Overview & My Biography – when students view your profile, My Biography information is placed before General Overview information

Appointment Preferences

      • My Locations – students will see the location “name” and is the field in which your office location, phone number, etc. should be entered
        • The First location in this list is the default location, which likely will be your office. If you choose to include your phone number as a "location" ensure that it is not listed first.

Email Notifications

      • Tracking Item Notifications – ensure that “an item is assigned to me” is checked

Appointments

To edit or cancel office hours or group sessions, hover over the corresponding icon in the Availability column of your Agenda and click Edit on the appropriate button that appears in the new window


To edit/cancel an appointment or to document meeting notes, hover over the corresponding calendar icon and click on the appropriate button that appears in the new window

Indicates where to find the agenda
Image gives a sample of what the user page will look like

Students

The My Students tab shows you all students with whom you have a relationship based on your role(s), while the Tracking tab shows you students with whom you have a relationship and who have any Tracking Items.

The system saves the last set of criteria you used to filter your rosters. So, if your student list appears incomplete/incorrect, check Connection, Term, Cohort, and Additional Filters.

Prior to beginning a new filtered search, click on the blue Edit Filters button and reset your rosters by selecting the Clear All Filters button that appears in the new window.

When filtering rosters by specific attributes, keep in mind:

  • The system will use the AND Boolean operator when searching for multiple attribute values
  • Asterisks may be used as a wildcard search character when filtering for a string value
Indicates what the filtering page looks like

Tracking

To update a Tracking Item, hover over the corresponding icon and click on the appropriate button that appears in the new window

      • Comment on Flags
        • To summarize pending action that you and the student discussed
        • To document that a student has not responded to your outreach attempts
        • To inform others in the network that you want the Flag to remain active
      • Clear Flags
        • To close-the-loop and indicate that the issue has been addressed

Notes

To edit or delete a Note that you wrote, click on the paper icon next to the appropriate Note and make your selection within the new window that appears

Image shows the note menu